Softagram aims to respond immediately to all support issues reported via
Feedback dialog in the Softagram Desktop Application
Online chat (available at softagram.com and help.softagram.com)
Once we get informed of an issue, we will analyse it as soon as possible and reply with a fix or workaround when you can have one.
See below the expected service level response times for product support for our paying cloud customers:
If you have any questions of our service level agreement, just start a chat with us here!