Softagram aims to respond immediately to all support issues reported via
- Feedback dialog in the Softagram Desktop Application
- Email (firstname.lastname@example.org)
- Online chat (available at softagram.com and help.softagram.com)
Once we get informed of an issue, we will analyse it as soon as possible and reply with a fix or workaround when you can have one.
See below the expected service level response times for product support for our paying cloud customers:
If you have any questions of our service level agreement, just start a chat with us here!